Resolved
All affected payments have been resent through an alternative route. Please reach out to your account manager if there you have any questions or payment queries.
Monitoring
All affected customers will now be able to send new payments without issue. There is a very small number of payments sent in the outage window that were not delivered that we are currently working to fix and resend.
Identified
We have identified the issue with a third party provider and are working to process affected customer payments via an alternative route.
