We’re aware that some customers in Europe can’t book FX trades at the moment, and some trades placed since early this morning (30 October) haven’t gone through. The issue sits with one of our banking partners. We’re working closely with them to fix it.
Any trade that didn’t complete has not been processed. If you need help in the meantime, please contact help@equalsmoney.com.
Sorry for the disruption, and thank you for your patience.