All affected transactions have been corrected to either a Complete or Reverted status. If you believe you have an affected transaction that is still in the incorrect state please contact your account manager or our support team
Further updates will appear here
Monitoring
All affected transactions have been corrected to either a Complete or Reverted status. If you believe you have an affected transaction that is still in the incorrect state please contact your account manager or our support team
Identified
As the bulk of the issue sits in transactions waiting to be completed from April and May, the team has focused on the data over this period.
All incremental reversal authorisations for this period have now been cleared.
We expect all settlements for this period to have been replayed before the end of today UKT.
The team will continue to investigate the authorisation data and we will update here as soon as we are satisfied all pending transactions that should be completed have been cleared.
Identified
A system wide fix is being worked on. In the mean time, a process has been started to manually release funds on accounts starting with a priority on the value amount of funds held in pending. - If you have an account that needs urgent attention, please get in touch with your account manager.
Identified
The are some card transactions that are failing to release pending funds despite the card authorisation expiring. The funds are still safely held at Equals and we are identifying the affected transactions to release now.
These transactions will appear as pending on your accounts until we release the funds at which point the pending balance will be added back to your available balance and the card transaction status will be updated to reverted.
