Duplicate transactions posted to customer accounts
Identified
Degraded performance
Ongoing for 1d

We are aware of a small set of card transactions that have appeared on our customers accounts that are duplicates of transactions that originally occurred in June. These transactions were caused by an incident at card network level. A mitigation is rolling out, which will appear as reverse transactions of the erroneous ones. We apologise for any convenience caused.

Tue, Nov 19, 2024, 07:13β€―PM
β€’
1d ago
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Affected components
πŸ” API - Cards
πŸ’³ Card Payments
Updates

Further updates will appear here

Identified

We are aware of a small set of card transactions that have appeared on our customers accounts that are duplicates of transactions that originally occurred in June. These transactions were caused by an incident at card network level. A mitigation is rolling out, which will appear as reverse transactions of the erroneous ones. We apologise for any convenience caused.

Tue, Nov 19, 2024, 07:13β€―PM